HTZ Technology respects your privacy. This policy explains what information we collect through our website and services, why we collect it, and the choices you have.
1. Who we are
HTZ Technology is a sister concern of Brother’s Technology System. We supply and install security, telephony, access control and IT systems and sell related products. The contact details are at the end of this page.
2. What we collect
- Contact details: your name, phone number, email, organization and address when you send a quotation request, consultation or survey request, contact message, or place an order.
- Project and device information: the type of premise, number of floors, devices you have or plan to install, and notes you write. This helps our engineers prepare the right proposal.
- Order and payment records: the products you buy, delivery address, and payment status. Card or mobile-banking details are handled by the payment service you use, not stored on our website.
- Account details: your login, saved addresses and request history if you create an account.
- Technical data: browser, device type, pages visited and cookies, so the website works properly and we can improve it.
- Messages: what you send us by phone, WhatsApp or email.
3. How we use it
- To answer your request, prepare quotations and schedule surveys, installation, repair and AMC visits.
- To process and deliver orders, handle warranty and refunds, and give support.
- To send your tracking ID, status updates and service notices.
- To keep accounting and legal records, prevent fraud and keep the website secure.
- To improve our website and services. We contact you about offers only when you agree to it, and you can ask us to stop at any time.
4. Who we share it with
We do not sell your personal information. We share it only when needed with:
- Our parent company Brother’s Technology System, for joint service delivery and administration.
- Delivery partners and payment services, to deliver your order and receive payment.
- Brand service centres, when a warranty claim needs it.
- Service providers that run our website, email and messaging, under confidentiality terms.
- Authorities, when the law requires it.
5. Premise and system information
During a survey, installation or AMC we may see or record details about your premise, network and security systems (for example camera positions, IP addresses and passwords you give us to maintain a system). We keep this information confidential, use it only for your project and support, and do not share it with others except as needed to do the work.
6. Cookies
We use cookies to keep you logged in, remember your cart and understand how the website is used. You can block cookies in your browser settings, but parts of the website, such as the cart and login, may then not work.
7. Security and how long we keep data
We use reasonable technical and organizational measures to protect your information. We keep records for as long as needed to give you service, handle warranty and refunds, meet accounting and legal duties, and resolve disputes, and then delete or anonymize them.
8. Your choices
- You can ask to see, correct or delete the personal information we hold about you.
- You can ask us to stop sending offers or messages that are not about your order or service.
- To do any of this, contact us using the details below. We may need to confirm who you are first, and we may keep what the law requires us to keep.
9. Children
Our website is for adults and businesses. We do not knowingly collect information from children.
10. Links to other websites
Our website may link to other websites, including the website of Brother’s Technology System and social media pages. They have their own privacy practices, and we are not responsible for them.
11. Changes to this policy
We may update this policy from time to time. The date at the top of the page shows the latest update.
12. Contact us
HTZ Technology
GA-72, Baitul Aman Jame Mosque,
Middle Badda, Near Badda Link Road,
Dhaka, Bangladesh.
Phone: +8801726246020
Email: info@htztechnology.com