Terms & Conditions

These terms apply when you use the HTZ Technology website, buy products, request installation, repair or consultation, or take an Annual Maintenance Contract (AMC). By placing an order or confirming a service you agree to them.

1. About us

HTZ Technology is a sister concern of Brother’s Technology System (the parent company). We supply and install CCTV, PABX / IP-PBX, access control and attendance, PA systems, networking and IT infrastructure, and provide maintenance. In these terms “we”, “us” and “HTZ” mean HTZ Technology, and “you” means the customer.

2. Service area

Free site survey, free service, repair, installation and AMC are provided in Dhaka and Gazipur only. Product purchases are delivered to your home anywhere in Bangladesh. If your site is outside Dhaka and Gazipur we can still sell you the products, but on-site work is not included.

3. Quotations, orders and prices

• All prices are in Bangladeshi Taka (৳). Prices, stock and offers can change without notice until your order or quotation is confirmed.
• A quotation is valid for the period written on it. Work and delivery start after you confirm the quotation and, where required, pay the advance.
• Estimates shown on the website (for example labor calculators and AMC prices) are a guide. The final price is the one in your confirmed quotation or invoice.
• We may decline or cancel an order if a product is unavailable, a price was shown in error, or we cannot reach you to confirm it. You will get a full refund of any amount already paid for that order.

4. Payment

We accept cash, bank transfer and mobile banking (such as bKash and Nagad), and the payment methods offered at checkout. Always keep your invoice or money receipt; it is needed for warranty and refund requests.

5. Delivery and checking your product

Please check every parcel when you receive it, and open it as soon as you can. If the parcel is damaged, an item is missing or wrong, or a product does not work, tell us within 3 working days as explained in section 9.

6. Installation and service work

• You will give our engineers safe access to the site, power and, where needed, internet and a contact person on the day.
• Work that depends on other parties (building permission, civil work, internet or telephone line providers) is outside our control and may change the schedule.
• Free survey and free service are offered within our service area (section 2) and do not include hardware, cable or parts unless the quotation says so.
• Devices you supply yourself are installed at your own risk of compatibility; we will tell you if we see a problem.

7. AMC (Annual Maintenance Contract) terms

These terms apply to every AMC package: CCTV Surveillance AMC, PABX & IP Telephony AMC, Mixed Technology AMC and any Custom or Enterprise AMC.

• What is covered. The systems, device counts, preventive visits and emergency visits written in your package or contract. Devices above the stated count, or systems not listed, need a revised contract.
• Billing. You choose monthly or yearly billing when you book. Monthly plans are paid every month; yearly plans are paid once for the year. The price you booked at is the price on your contract.
• Visits. Preventive visits are scheduled with you in advance. Emergency visits are counted against the number included in your package.
• Response time. The response times shown on a package (for example 4 to 12 hours) are targets for sites within our service area and depend on access to your site, traffic, weather and the nature of the fault.
• What is not covered. Replacement parts and new devices unless your contract says they are included; damage caused by misuse, power surge or lightning, flood, fire, theft, accident or repair/tampering by someone else; software licenses; and faults in services we do not control (for example the internet or telephone line).
• Your responsibilities. Keep the systems powered and connected, give our engineers access on scheduled visits, tell us about any change to the setup, and keep your payments up to date.
• Non-payment. If a payment is overdue we may pause visits and support until it is paid.
• Renewal and cancellation. Monthly plans continue month by month until you ask us to stop; you can cancel before the next month’s billing. Yearly plans run for the paid year and are renewed only when you agree. Refunds are covered in the AMC Refund Policy below.

8. AMC Refund Policy

• Who can claim. Any customer who bought a CCTV, PABX, Mixed or Custom AMC, on monthly or yearly billing.
• Start date. The first scheduled visit or the contract start date on your confirmation, whichever is earlier.
• How to ask. Call us, send a WhatsApp message or email, or use the contact form, and give your name, phone number, tracking ID or contract details. Please send the request in writing (message or email) so the date is recorded.
• What we refund. The AMC fee you paid for the contract, less the cost of any spare parts or materials we already supplied and any work done outside the AMC package, which is charged at the standard rate we quoted you.
• Monthly plans. If you ask within the first 30 days we refund the fee you paid and stop billing. After 30 days you can still cancel to stop future billing, but the months already paid are not refunded.
• Yearly plans. If you ask within the first 30 days we refund the fee you paid, with the deductions above. After 30 days the paid year is not refunded and the service continues until the end of the paid period.
• How and when. Once we approve the request, the refund is paid back through the same method you used, or by bank or mobile banking if that is not possible. We aim to complete it within 7 working days.
• After a refund. The contract ends and scheduled visits stop. You are welcome to take a new AMC later at the then-current price.
• Not covered by this policy. Products, installation, repair and other one-off jobs you bought separately. Product returns and replacement follow section 9 and the Warranty & Support Policy.

9. Products, returns and replacement

• Working days are the days our office is open. Our hours are on the Contact page.
• Report by phone, WhatsApp, email or the contact form, with your order number or invoice and clear photos or a short video of the problem.
• The product should be unused, with its box, accessories and invoice.
• Products that carry a warranty remain under warranty after these 3 working days. Warranty claims follow the Warranty & Support Policy.
• Products damaged after delivery through misuse, wrong installation by someone else, power surge, water or physical damage are not eligible for refund or replacement.

10. Limitation of liability

We take care in every installation and supply, but we are not responsible for indirect or consequential loss such as lost business, lost data or lost recordings. Where we are responsible, our liability is limited to the amount you paid us for the product or service concerned. Nothing in these terms limits a right you have under the law of Bangladesh that cannot be limited.

11. Using this website

The content, logos and images on this website belong to HTZ Technology or its partners. Please do not copy them for commercial use without our written permission, and do not misuse the forms or try to disturb the website.

12. Governing law

These terms are governed by the laws of Bangladesh. We will try to settle any dispute with you directly first.

13. Changes to these terms

We may update these terms from time to time. The date at the top of the page shows the latest update. The terms in force on the day you order or book apply to that order or contract.

14. Contact us

HTZ Technology
GA-72, Baitul Aman Jame Mosque,
Middle Badda, Near Badda Link Road,
Dhaka, Bangladesh.
Phone: +8801726246020
Email: info@htztechnology.com
Office hours: Sat - Thu: 9:00 AM - 6:00 PM
(Friday Closed)